In the words of a CEO Roger Junkermier of Cerium Networks:
“When our employees walked in the meeting room, if a customer described their performance as competent, they would have been pleased as if they had received an A grade. When Art finished his program 90 minutes later, competent meant a C-grade ….and our people realized there was a higher standard we were capable of working toward ... to be elite performers.”
One of the exercises, clients refer to as a “difference-maker” in stirring up “twas blind but now I see insights” is the 'Wall Continuum Exercise'. FUTURE LINK to Wall Continuum Exercise
“Invent Business Opportunities No One Else Can Imagine,” distinguished by interactive small group exercises for out-of-the-box thinking that identify the latent needs of customers and innovative solutions in products, services, marketing approaches, and talent development approaches.
Groups leave the session with dozens of potential innovations to evaluate for implementation.